How refunds work
When and how your money is returned.
A refund is made after a cancellation or a return has been approved.
- The refund goes back to the payment method you used, where that is possible.
- For cash on delivery and bank transfer orders we will ask you for the details needed to pay you back.
- Banks and card companies can take several working days to show the money in your account after we have sent it.
- You get a message when the refund has been made.
You can ask for a refund on a paid order from the order page in your account, or by contacting us with your order number.
The full conditions are in our Returns and Refunds policy.